Wiggles: Connecting Communities with Local Services

Transforming How People Discover and Engage with Service Providers

Microsoft edge   wiggles support and services for parents and families 2024 08 25 at 12.54.15 am (1)

The Client

Wiggles

Wiggles approached us with a vision to create a comprehensive web-based platform that would revolutionize how people discover and connect with local service providers. Their goal was to build a user-friendly marketplace that would benefit both service seekers and providers across various industries.

The Challenge

Simplifying Service Discovery and Engagement

The fragmented nature of local service markets made it difficult for consumers to find reliable providers and for skilled professionals to reach potential clients. Wiggles needed a solution that could streamline this process while ensuring trust, quality, and ease of use for all parties involved.

Challenges We Solved For Wiggles

Building Trust in a Diverse Marketplace

Initial user surveys showed that 65% of potential users were hesitant to hire service providers online due to trust and quality concerns.
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Matching Complex Service Needs with Providers

Traditional search methods were ineffective for complex service requests, with users spending an average of 45 minutes to find suitable providers.
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Ensuring Platform Stickiness for Providers

Many service marketplaces struggled with provider retention, with an industry average churn rate of 30% annually.
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Our Innovative Solutions

  • Comprehensive Vetting and Review System

    We implemented a multi-tiered verification process for service providers and a blockchain-based review system to ensure authenticity. This increased user trust by 85% and led to a 70% increase in first-time bookings.

  • Smart Matching

    We developed a matching algorithm that considers multiple factors including expertise, availability, and user preferences. This reduced search time to an average of 5 minutes and improved match satisfaction rates by 60%.

  • Provider Success Tools

    We created a suite of tools for providers including scheduling, invoicing, and performance analytics. This reduced provider churn to 10% and increased average provider earnings by 40%.

Technology Stack

Built for Performance and Scalability

  • Rails

  • Heroku

  • JavaScript

  • jQuery

  • HTML5

  • CSS3

  • Postgres

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